Re: [Sheflug] Btinternet access

[damian.b [at] xxxxxxxxxxxxxx]

sorry for the delay in responding...

from personal experience, btinternet is the worst service provider i have ever used. Their mail servers crash often, as do their dial in servers. When their equipment fails, and tech support is contacted it is always the customers hardware/software that is the problem. If they find you have linux, they proudly claim "ah, that will be the problem! please remove linux and install windows..."
This happened the last time I contacted btinternet, before switching to broad band... about march, i think.

"But I just connected about 30 mins ago!" I replied.

I requested to speak with a senior technical person after telling the fella who picked up the phone that he clearly didn't know what he was talking about. The response from the technical support manager who had called me back was:
"Well, you can't trust linux - it is very unreliable, and is always crashing!"  

A couple of questions i had that never got answered...
1) Do all bti customers have to put up with this?
2) Logically the answer to 1 is yes, so how come bti has any   customers?
3) Does Bill give loyalty rewards to bti for comming out with outrageous and ridiculess comments regards the reliability of ix compared to microsoft?

haha - I guess that is my 2p on the subject of btinternet access.
And if anyone from bti reads this, you can try sue me if you wish. I have a detailed log of all the problems I had with them.

>  from:    "robert.J.fallis" <robert.fallis [at] btinternet.com>
>  date:    Mon, 02 Dec 2002 17:43:15
>  to:      shef-lug [at] list.sheflug.org.uk
>  subject: Re: [Sheflug] Btinternet access
> 
> I'm have trouble accessing btinternet, I have had the usual run around
> from them I uderstand they have a new access number but  they are not
> releasing it only if you download there new software, Thers no windows
> on the my system does anyone have this new number
> regards
> bob
> ___________________________________________________________________
> 
> Sheffield Linux User's Group -
> http://www.sheflug.co.uk/mailfaq.html
> 
>   GNU the choice of a complete generation.

___________________________________________________________________

Sheffield Linux User's Group -
http://www.sheflug.co.uk/mailfaq.html

  GNU the choice of a complete generation.

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