Re: was RE: [Sheflug] Startup now Helpdesks

[José Luis Gómez Dans <j.l.gomez-dans [at] xxxxxxxxxxxxxxx>]

Chris Johnson  wrote:

> >Since I like Zope, I thought
> > <http://www.punitiveart.com/Projects/Intranet>, but some options:
> Couldn't find the ticket bit!

    From the article:
    Trouble ticket entry/tracking
 At this point it looks like iTrack is the best trouble ticket 
 management system for Zope. A very simple interface (view, add, edit) 
 it will allow users to view/change status and assign tasks to users. 

> Zope looks good but a little too involved for the solution we are after (to
> be demonstrated on Tuesday)

    The beauty of Zope is that it's got a really fast learning curve.
You can get "slashdot" installed in an afternoon. If you're not versed
in PHP, MySQL and all that malarkey, it's far easier to get Zope
going. Yes, it's not as efficient, yes, it's not as popular, but it's
as easy to install, manage and extend as it gets.

    Having said that, it's a couple of years since I last used Zope
    :-)

    José
-- 
José L Gómez Dans			PhD student
Tel: +44 114 222 5582			Radar & Communications Group
FAX; +44 870 132 2990			Department of Electronic Engineering
					University of Sheffield UK
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