Re: [Sheflug] Re: BlueYonder

[Will Newton <nospam [at] misconception.org.uk>]

On Thu, 1 Mar 2001, Stephen J. Turnbull wrote:

>     Craig> Whats the point of support if they only regurgitate what
>     Craig> you already know?
>
> Enough help for people less clueful than you to keep them online
> enough so that billing them is not legally "fraud."

If there was more emphasis on user education rather than trouble shooting
there wouldn't be so many problems. The engineers install your kit and
then say "Behave, don't break it. If you do, ring this number.". How about
they print a little bit of a manual so people actually have something to
refer to...
Most of what support know could be written on the back of a postage stamp
after all. :)


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