Re: [Sheflug] Re: BlueYonder

["Stephen J. Turnbull" <nospam [at] sk.tsukuba.ac.jp>]

>>>>> "Will" == Will Newton <will [at] misconception.org.uk> writes:

    Will> If there was more emphasis on user education rather than
    Will> trouble shooting there wouldn't be so many problems.

You bloody wish.

Will, I teach for a living.  I know better than to rely on education.
;-)

Trouble-shooting is cost-effective because the engineers have to learn
a certain amount, or you stop paying them.  User education will never
work because the users will point out that they're paying you.  Most
users (eg, Craig) cannot be convinced they're getting value for money,
so they will take great offense at being told to crack a book.

This is not a criticism of Craig, mind you---obviously he'd be more
than happy to crack a book.  The point is that he is unwilling to obey
Blue Yonder's rules.  His opposition to those rules is 100% correct,
but given that Blue Yonder won't change, he has a choice: knuckle
under or find a different provider or do without.

The typical user would give them exactly the same kind of headache if
you tried to educate them, just in the opposite direction.  By
definition there are a lot more typical users than any other kind.
:-)

And there is a good reason (from BY's point of view) to discourage
Linux users: they know enough to circumvent many of BY's safeguards,
and have convenient access to the necessary technology---comes
standard with a Linux distro.  This may cost BY money (if it's a
value-added service) or trouble of various kinds.

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