Re: [Sheflug] Re: BlueYonder

["Chris J/#6" <nospam [at] nccnet.co.uk>]

> Basically, I would like support to be taylored to the level of the user.
> basically because support even if I ran windows would be useless, because I
> already know all the stuff they tell me anyway. Whats the point of support
> if they only regurgitate what you already know?
> 

Power/expert users can usually do basic diagnosis if they have a problem...if 
you wanted support for that sort of level you'd want to put one of the 
network admins on the call centre. Everyone I know who fits this category 
would rather bang their head repeatedly on a brick wall rather than do front 
line support. :)

Chris...


-- 
Chris Johnson            \  "If not for me then, do it for yourself. If not
sixie@nccnet.co.uk        \  for then do it for the world." -- Stevie Nicks
www.nccnet.co.uk/~sixie/   ~---------------------------------------+
Redclaw chat - http://redclaw.org.uk - telnet redclaw.org.uk 2000   \______


---------------------------------------------------------------------
Sheffield Linux User's Group - http://www.sheflug.co.uk
To unsubscribe from this list send mail to
- <sheflug-request [at] vuw.ac.nz> - with the word 
 "unsubscribe" in the body of the message. 

  GNU the choice of a complete generation.