Re: [Sheflug] Btinternet access

["robert.J.fallis" <robert.fallis [at] xxxxxxxxxxxxxx>]

On Thursday 05 December 2002 17:12, Mr. Adam ALLEN wrote:

> > On Thu, 2002-12-05 at 14:08, damian.b [at] btinternet.com wrote:
> > sorry for the delay in responding...
> >
> > from personal experience, btinternet is the worst service provider i have
> > ever used. Their mail servers crash often, as do their dial in servers.
> > When their equipment fails, and tech support is contacted it is always
> > the customers hardware/software that is the problem. If they find you
> > have linux, they proudly claim "ah, that will be the problem! please
> > remove linux and install windows..." This happened the last time I
> > contacted btinternet, before switching to broad band... about march, i
> > think.
> >
> > "But I just connected about 30 mins ago!" I replied.
> >
> > I requested to speak with a senior technical person after telling the
> > fella who picked up the phone that he clearly didn't know what he was
> > talking about. The response from the technical support manager who had
> > called me back was: "Well, you can't trust linux - it is very unreliable,
> > and is always crashing!"
> >
> > A couple of questions i had that never got answered...
> > 1) Do all bti customers have to put up with this?
> > 2) Logically the answer to 1 is yes, so how come bti has any   customers?
> > 3) Does Bill give loyalty rewards to bti for comming out with outrageous
> > and ridiculess comments regards the reliability of ix compared to
> > microsoft?
> >
> > haha - I guess that is my 2p on the subject of btinternet access.
> > And if anyone from bti reads this, you can try sue me if you wish. I have
> > a detailed log of all the problems I had with them.
> >
> > >  from:    "robert.J.fallis" <robert.fallis [at] btinternet.com>
> > >  date:    Mon, 02 Dec 2002 17:43:15
> > >  to:      shef-lug [at] list.sheflug.org.uk
> > >  subject: Re: [Sheflug] Btinternet access
> > >
> > > I'm have trouble accessing btinternet, I have had the usual run around
> > > from them I uderstand they have a new access number but  they are not
> > > releasing it only if you download there new software, Thers no windows
> > > on the my system does anyone have this new number
> > > regards
> > > bob
>
> http://www.btopenworld.com/mybtopenworld/dialupnumbers
>
> or ring support and tell them you have an Apple Mac and want the new
> number..
to late I changed to virgin net, first time conection this morning, and I 
can't get used to the speed of surfing

bob
___________________________________________________________________

Sheffield Linux User's Group -
http://www.sheflug.co.uk/mailfaq.html

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