Re: [Sheflug] Re: Computer Shop Advice

[Jonathan <jonathan [at] xxxxxxxxxxxxx>]

Darrell Blake wrote:

> > Caveat Emptor. Myself and some of my staff have had problems with eBuyer.
> > They're cheap, but...
>
> Please elaborate. I've been looking at a few on ebuyer simply because of the 
> price.
I'm sure, like all companies that process as many orders as ebuyer, they 
have problems with orders from time to time. There have been stories of 
items being DOA, or things that are claimed to be in stock that aren't 
or simply people having difficult getting returns processed in a timely 
fashion.

I know of at least 50 orders that have been placed by 
myself/friends/customers with any problems.

Obviously, one of the key areas to keeping costs down is the staffing 
levels, so I'm sure if they have 4 people in customer service, they 
aren't going to employ a fifth until there's enough work to keep them 
busy as well.

You pays your money, you takes your choice.

http://www.dabs.com/ seem to fair better in this area.

http://www.scan.co.uk/ are also quite good for pricing, especially their 
"today only" section - they had similar poor stories about aftersales 
service, but I think that was a case of growing pains and they managed 
to recruit enough staff to sort it out. Interestingly, eBuyer have been 
advertising for more staff recently, so perhaps they're in a similar 
situation?

- Jonathan


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