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Re: [Sheflug] Re: Computer Shop Advice



On Wed, 2003-09-10 at 15:25, Alex Hudson wrote:
> On Wed, 2003-09-10 at 15:16, Darrell Blake wrote:

> Usually, you cannot return a monitor because it has stuck pixels - it's
> the nature of the beast. However, the distance selling regulations allow
> you to return an item for any reason within seven days if you're unhappy
> with it - this applies to website purchases.
> 

There was a story on Working Lunch about Dabs (or it could have been
Insight).

A guy ordered a TFT it had dead pixels, he rung up and complained about
it... The he tried under the distance selling regs, and was told tough
luck, you already said it was dead pixels. 
To go down the distance selling the product needs to be in the same
condition you received it. Dabs/Insight (whoever it was) argued that
since it was opened they wouldn't accept it- not in original condition.

It all worked out happily ever after in the working lunch kind of way...
be careful with the distance selling regulations 

-- 
Regards,
Adam Allen.

adam [at] dynamicinteraction.co.uk
pgp http://search.keyserver.net:11371/pks/lookup?op=vindex&search=adam%40dynamicinteraction.co.uk

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