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Re: [Sheflug] Re: Computer Shop Advice

At 23:00 10/09/03 +0100, you wrote:

A guy ordered a TFT it had dead pixels, he rung up and complained about
it... The he tried under the distance selling regs, and was told tough
luck, you already said it was dead pixels.=20
To go down the distance selling the product needs to be in the same
condition you received it. Dabs/Insight (whoever it was) argued that
since it was opened they wouldn't accept it- not in original condition.
There's a guide to the Distance Selling Regulations linked from
http://www.consumer.gov.uk/ccp/topics1/guide/distsell.htm

It does not mention the goods' condition, though it does say
- the 7 day cooling off period (which starts from receipt of goods) is to allow the same chance to inspect the products that you would have in a shop. I would argue that in a shop you could see a display model, or open the box yourself, or ask an assistant to demonstrate the product
- the consumer has an obligation to return the goods in a condition whereby the can be resold as new.

The dead pixels thing is a bitch. Different manufacturers have a different number of dead pixels that they consider to be reasonable and won't do a warranty repair for less than.

If buying in person, get them to demonstrate the monitor. If they won't then don't do business with them.

If buying at a distance, how about ordering by fax and stating "It is a condition of this order that the monitor is checked before dispatch to ensure that it does not have any dead pixels. If it develops any dead pixels within 30 days of receipt then you must replace it. If you cannot accept this condition then do not accept this order, please inform me in this case."
If they did accept the order then I think that statement would form part of your contract. But I Am Not A Lawyer.

Gary

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