Re: [Sheflug] Re: Computer Shop Advice

[Alex Hudson <home [at] xxxxxxxxxxxxxx>]

On Wed, 2003-09-10 at 23:57, Gary Stimson wrote:
> It does not mention the goods' condition, though it does say
> - the 7 day cooling off period (which starts from receipt of goods) is to 
> allow the same chance to inspect the products that you would have in a 
> shop. I would argue that in a shop you could see a display model, or open 
> the box yourself, or ask an assistant to demonstrate the product
> - the consumer has an obligation to return the goods in a condition whereby 
> the can be resold as new.

The condition is not really relevant, in that opening/closing the box
should make no difference.

> The dead pixels thing is a bitch. Different manufacturers have a different 
> number of dead pixels that they consider to be reasonable and won't do a 
> warranty repair for less than.

Actually, there are two standards in place which most people adhere to
when measuring dead pixels.

Part of the problem is that dead pixels can occur post-purchase - i.e.,
within the first 6 months of using the monitor, you could develop dead
pixels. This is obviously not covered by distance selling regs.

To be honest, though, it's the nature of the beast: everyone buying a
TFT who has done their homework knows dead pixels are a possibility. If
you don't want them, and you want that guaranteed, get a CRT.

> If buying in person, get them to demonstrate the monitor. If they won't 
> then don't do business with them.

Most dealers won't "golden sample" monitors. If it was known they did
that, others wouldn't buy from them - it increases the chance of you
getting a dodgy monitor.

> If buying at a distance, how about ordering by fax and stating "It is a 
> condition of this order that the monitor is checked before dispatch to 
> ensure that it does not have any dead pixels.

Won't happen. See above.

> If it develops any dead pixels within 30 days of receipt then you 
> must replace it.

Again, won't happen - if you place an offer for a good, it's on the
terms of the seller. If you can't agree to their terms, don't place the
order. No-one is going to read any stipulations you might add; they
certainly don't have any legal weight.

Cheers,

Alex.


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