[Sheflug] Re: Reply-To headers this time.

[Richard <nospam [at] sheflug.co.uk>]

Chris

On Sat, 3 Feb 2001, Chris J/#6 wrote:

> If this was the call centre you were talking to, I'm not surprised - I always
> try and be nice to call centre people - whatever company they're at - they're
> on the front line, under silly pressure, and maybe even haven't been trained
> properly, depending on the company. Call centre staff are rarely technical
> people, and its no surprise that call centres have the highest staff turnover,
> and generally get a poor impression in the press.

Yes, I'm always nice to them.

> As far as the technical problems are concerned - that's a different kettle of
> fish...the engineers should have had it fixed.

Well, the problem was that even after many phone calls to the call
centre they still couldn't find a phone number for an engineer.

I thought I was talking to the people at Force 9 once again :)
Typical Force9 call centre...

[ring] [ring]

Customer: I'd like to know something about your new plastic bin liner
accounts
Call centre: Oh.. sorry sir, the company won't tell us anything about
that, you'll have to phone back tomorrow.

[dust puppy call centre manager walks in and asks if anyone knows owt]

Thanks


Richard

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