Re: [Sheflug] Re: Reply-To headers this time.

["Chris J/#6" <nospam [at] nccnet.co.uk>]

> Am I supposed to believe that BT is a competent telecoms company ??  I
> don't think so.

Telecoms, yes. Datacomms, not really. If you give BT a voice network, they're 
fine with it. It's the data side they aren't good at, especially when it 
comes to management understanding and giving customers a nice deal.

> 
> Whilst I'm ranting, I remember making the rash statement on this list
> that I thought that Deutche Telekom might do a better job of it.
> Strangely enough, these people run the 121 mobile network.
> 
> Problems...
> 
> * They don't know which key to press on a keyboard in front of them to
> enable their system so that I can receive a fax to my Ericsson T18S
> pocket phone.
> * They don't know which key to press to allow voice mail to reach my
> phone.
> * For a three week period I couldn't make a phone call
> 

If this was the call centre you were talking to, I'm not suprised - I always 
try and be nice to call centre people - whatever company they're at - they're 
on the front line, under silly pressure, and maybe even haven't been trained 
properly, depending on the company. Call centre staff are rarely technical 
people, and its no suprise that call centres have the highest staff turnover, 
and generally get a poor impression in the press.

As far as the technical problems are concerned - that's a different kettle of 
fish...the engineers should have had it fixed.

> There are other problems which are nothing to do with the phone.  I
> was going to connect my phone up to my laptop but the thought that it
> might take three months of phone calls to do it has put me off
> altogether.

It wouldn't be a one-2-one issue if you had problems connecting the mobile to 
the laptop, short of an overloaded network. A friend has a 1-2-1 moby and 
3com palm thingy and uses them together quite happily.

> Phoned the complaints department last week and I now have four months
> of credit coming to me.
> 
> I'm going back to Orange.
> 

I'm staying mobile free [even though I have been offered a free phone] - 
can't stand the bally things :) And I'm a minority because of it [summat like 
>55% folk have a mobile phone these days].

Chris...


-- 
Chris Johnson            \  "If not for me then, do it for yourself. If not
sixie@nccnet.co.uk        \  for then do it for the world." -- Stevie Nicks
www.nccnet.co.uk/~sixie/   ~---------------------------------------+
Redclaw chat - http://redclaw.org.uk - telnet redclaw.org.uk 2000   \______


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