Re: [Sheflug] Blueyonder

[Craig Andrews <xxxxx [at] xxxxxxxxxxxxxx>]

On Monday 30 September 2002 3:31 pm, Peter Duffy wrote:
> Linux support: all they have to do is tell me what to do, and what
> information they require, in the terms that they'd use with a Windoze
> user: I'll do the translation to/from Linux terms. This seems to work
> with most of the staff.

:)

Used to do a very similar thing while working on Winblows desktop support. I'd 
know the dialogs inside out, so I just told them what _would_ have happened 
if I had a real windows machine in front of me. It was easier than saying 'I 
can't click the accounts option in Outlook. I don't have outlook. However, 
the problem lies somewhere in SMTP authentication' or similar.

Like you say, the problems are generally network configuration, and thanks to 
(gasp) standards, TCP/IP works pretty much the same everywhere.

-- 
Craig Andrews
craig@fishbot.org.uk

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