Re: [Sheflug] Pipex woes

[Lesley Binks <lesley.binks@xxxxxxxxx>]

Gary Stimson wrote:
<snip>
>>
> 
> Pipex have gone all out for the mass market - going for subscriber
> numbers rather than service quality. They've bought and trashed the once
> good ISP called Nildram in the process.
> 
> Personally I'd deal with this by letter only - it's faster and letters
> reach people who are able to get things done. Plus you get a nice audit
> trail. I'd write two. One to the bank to get a refund under the Direct
> Debit Guarantee and to ask them to block any further payments. One to
> Pipex explaining you have no contract with them and that they are to put
> your line back how it was and compensate for any loss of service.
> 
> Then sit back and see what happens. Other people would probably take a
> different approach :-)
> 
> BTW 0870 numbers are a rip off at about 8p per minute. You can find
> equivalent landline numbers at http://www.saynoto0870.com/search.php
> Ofcom are forcing telcos to just charge normal rates for 0870s from next
> year.
> 

Gary

Thanks for the info.  I have been aware the 0870 numbers are expensive
and I shall be putting things in writing.  I've managed to find the
correct 0800 number to telephone these people without further cost to
myself.


Regards

L.


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