Re: [Sheflug] Pipex woes

[Lesley Binks <lesley.binks@xxxxxxxxx>]

(Ted Harding) wrote:
> On 07-Feb-07 Gary Stimson wrote:
>> Lesley Binks wrote:
>>> Hi everyone
>>>
>>> Just thought I'd post about this experience.
>>> [...]
>> [...]
>> Personally I'd deal with this by letter only - it's faster and
>> letters reach people who are able to get things done. Plus you
>> get a nice audit trail. I'd write two. One to the bank to get
>> a refund under the Direct Debit Guarantee and to ask them to
>> block any further payments. One to Pipex explaining you have no
>> contract with them and that they are to put your line back how
>> it was and compensate for any loss of service.
>> [...]
> 
> And in that situation I'd feel inclined to write a third: to Ofcom!
> What Pipex did there was unforgiveable.
> 

Ted

According to the info on the back of the bill, The Office of the
Telecommunications Ombudsman can be contacted via www.otelo.org.uk or an
0845 number.  They will certainly be getting a letter from me about this.

Regards

L.


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